Marriott Vacations Worldwide Jobs

CRITICAL TASKS

Essential Job Functions

• Handle guest check-in and checkout efficiently and in a professional manner, following the company procedures.

• Hand over any relevant information with the relevant departments or shifts, using the right ways of communication.

• Read the memo board, to keep updated on all current information.

• Always use the correct telephone etiquette.

• Perform Courtesy Visits to ensure the highest level of satisfaction of our Owners and Guests.

• Develop a thorough knowledge of resort property, resort staff, resort services and the hours of operation.

• Maintain a high standard of personal hygiene and wear proper uniform at all times.

• Ensure the cleanliness and neatness of the Front Desk and office.

• Understand the resort fire and safety procedures.

• Handle guest complaints in a professional and hospitable manner.

• Report any unusual occurrences to the MOD, Front Desk Manager or General Manager.

• Adhere to all company policies and procedures.

• Have a basic knowledge of resort rates, vouchers and discounts, as well as basic knowledge of Marsha reservation system.

• On a daily complete the credit check according to the company procedure.

• On a daily basis ensure a correct cashier closing, following accounting guidelines and procedures.

• Responsible for answering calls, recording guest requests, and then pursuing the issue to a resolution.

• Ensure that all customer complaints are recorded in the Guest Response Program in a timely and professional manner. Must coordinate the response to guest issues and then follow-up with the guest to ensure satisfaction with the result.

• Have knowledge of the local area and the resort, resort staff, and resort services, including the hours of operation for all departments involved and in the surrounding areas; has a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc.

• Is a resort ambassador by promoting the resort outlets.

• Understands various payment options and procedures, knows how to read a reservation in Opera and Marsha.

• Handle all emergencies according to established procedures.

Job Qualifications

• Hotel /Tourism Degree

• Fluent in Spanish, German and English. Other European languages a plus.

• Excellent hospitality skills.

• Basic accounting skills.

• Well organized, good team player.

• Working knowledge of Opera/Guestware/Concierge Assistant/Marsha software

Physical Job Requirements

• Maintain a neat and professional appearance at all time.

• Frequent bending, kneeling and stooping, lifting up to 15kg

• Good visual observation.

• Long standing hours.

• Stress resistant

• Good communication skills

• Flexible (working hours)

Marginal Job Function

• Perform other duties as required to meet the needs of the department or as instructed by Management.

Other

• Be punctual and wear the name tag and uniform at all times during working hours.

• Perform all tasks in a timely manner ensuring all deadlines are met.

• Comply with MVC policies and procedures.

• Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times.

• Maintain an attitude and commitment to provide excellent service to all customers and associates.

• Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers.

• Maintain a working knowledge of all MVC product lines.

• Maintain computer systems knowledge (MS Office, Outlook, etc)

• Work with all MVC colleagues as a team, supporting the needs within that team and those of the business at all times.

• Must be proactive in every area, including offering additional services to clients.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture